Ro of Southern Cross Computer Systems In HCM City
Level 5, 6 Nguyen Khac Vien, Tan Phu Ward, District 7, Ho Chi Minh City
Job Title: Global Senior Support Engineer For Microsoft Sccm
Hạn Chót Nộp Hồ Sơ: 15 -Jul-2014
Mức lương: Thỏa thuận
Cấp Bậc: Nhân viên
Ngành Nghề: Tư vấn
IT - Phần mềm, IT - Phần cứng
Nơi Làm Viêc: Hồ Chí Minh
Ngôn Ngữ Trình Bày Hồ Sơ: Tiếng anh
Mô Tả Công Việc
Role Brief:
As a Microsoft System Center Configuration Manager (SCCM) and Infrastructure specialist, your focus will be to assist the team in the delivery of a large deployment project to deliver end-user computing solutions to transform, migrate, remediate and deploy workplace technologies, such as desktops, laptops, tablets, smart phones, point-of-sale (POS) and other devices. Providing Level 2 support for all requests and incidents assigned to the role.
• Additionally the role is required to produce and develop SCCM designs to support infrastructure transformations works for clients and SCCS internal systems and networks.
• The role will support the Project Management Office by developing SCCM network designs and assisting with project solution design activities.
The role will also provide Level 3 escalation and triage to internal Solutions Architects and Vendor Partners.
As a technical resource with the SCCM this resource has a demonstrated educational and practical understanding of various platforms within the Microsoft system Centre suite, within medium and large enterprise environments. Providing expert advice on all aspects of SCCM Management and device image engineering and deployment
Key Duties:
• To live the Southern Cross values and add to the positive culture of team and individual success across the Technology Services team, assisting with stages of the end to end IT solutions delivery:
• Deliver end user computing solutions using SCCM methodologies for application packaging and deployment.
• Design SCCM infrastructure models
• Provide the necessary Level 2 technical support, for the SCCM Platforms, through SCCS Global Support Centre ticketing system.
• Consistently meet or exceed call Service Levels (SLA), for response, resolution and/or escalation (Triage) into Level 3 NOC.
• Triage in a timely and accurate manner SCCM support calls that require onsite or Level 3 support via our SCCS Network Operations Centre (NOC) in Australia.
• Pro-actively maintain and update customer specific knowledgebase and FAQ to assist future support calls, problem management and Level 1.
• Research new products; ensure ongoing self-learning to maintain an ongoing awareness of emerging developments and trends in technical areas of competency that could assist managed service customers.
• Problem root cause analysis and reporting – provide recommendations to ensure elimination of potential problems reoccurring, or escalate as required
• Complete and submit Service Desk and Management reports and timesheets in timeframe required.
• Perform and report on daily, weekly and monthly system checks as assigned in a timely manner
Yêu Cầu Công Việc
Key Skills and Competencies:
• Technical Knowledge - An in depth understanding of technical areas of competency in SCCM and System Centre platforms. Including but not limited to: Microsoft SCCM 2007 and 2012+ system configuration and maintenance knowledge including application packaging for SCCM.
• At least 5 years SOE development (including driver injection), deployment and management experience
• Experience in desktop management tools including group policy, logon scripts, powershell, sysprep, scripting, user profiles, app-v, winpe, vpro, imaging, pxe
• Desktop and laptop hardware experience for Tier one hardware vendors e.g. Dell, HP, Lenovo, ACER
• Skilled desktop engineer with strong problem solving and troubleshooting skills.
• Processes - Process savvy – able to follow processes, and provide constructive feedback on opportunities to improve.
• Client Focus – meeting and exceeding immediate and future needs of clients through defined Service Levels (SLAs) for call response, triage and resolution).
• Strong Communication - Demonstrates empathy and understanding within the work and within the client environment – expressing opinions appropriately, listening to the message being delivered, and appropriately managing errors and possible conflicts. Sound written, verbal, and diagrammatic communication skills in the English Language.
• Teamwork – Works efficiently and effectively with the team to achieve group goals; works together to accomplish business results
• Action / initiative - Works to meet objectives, solve problems before being asked or required to do so.
• Composure - Remains focused on the task and goal under stressful and challenging circumstances, able to handle multiple tasks concurrently
• Decision Making/Judgment - Demonstrates the ability to make timely and effective decisions, and knows when to escalate
• Conceptual Thinking – Effectively pieces information into a cohesive whole, and presents in a clear and concise manner
• Quality of Work - Pays attention to detail and quality of work produced, ensuring excellence and always seeking ways to improve outputs
• Written Communication - Effectively translates ideas and concepts into clear and concise reports and documents.
• Punctual – Punctual attendance of SCCS Global Support Centre within assigned rostered hours of work and responses to assigned tickets promptly and in a pro-active manner.
Experience and Education:
• Proven experience in a similar position required, demonstrated expertise in IT support and installations
• High level of knowledge and experience in following technical areas of competency:
o Microsoft SCCM 2007 and 2012+ system configuration and maintenance knowledge including application packaging for SCCM.
o At least 5 years SOE development (including driver injection), deployment and management experience
o Experience in desktop management tools including group policy, logon scripts, powershell, sysprep, scripting, user profiles, app-v, winpe, vpro, imaging, pxe
o Desktop and laptop hardware experience for Tier one hardware vendors e.g. Dell, HP, Lenovo, ACER
• Skilled desktop engineer with strong problem solving and troubleshooting skills.
• Strong customer focused approach
• Foundation certificate in ITIL v3 an advantage
• Should possess good knowledge of various testing and administrative tools relevant to the technical competencies.
• Must have Microsoft System Center Configuration Manager 2012 certification (Exam 243 MCTS)
Please note that we will only contact and advise successful candidates.
Ro of Southern Cross Computer Systems In HCM City
Level 5, 6 Nguyen Khac Vien, Tan Phu Ward, District 7, Ho Chi Minh City
Tên người liên hệ: Tung Chau
Qui mô công ty: 100-499
For over 30 years Southern Cross has delivered end-to-end IT infrastructure and business solutions that have helped our customers keep pace with the demands of their ever-changing business environments. Our customers value our long-term experience in providing IT infrastructure solutions and services. Today, Southern Cross brings together diverse technologies, multiple manufacturers, consulting expertise and provides customer focused solutions.
Our proven methodologies, best of breed products and renowned business ethics ultimately result in improved customer satisfaction, productivity and profitability.
Southern Cross empowers businesses by designing and supporting end-to-end IT infrastructure and business solutions.
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